Frequently Asked Questions
Everything you need to know about your Cottonil experience.
What materials are used in Cottonil products?
We pride ourselves on using 100% premium Egyptian cotton for our basics and essentials, ensuring maximum breathability, softness, and durability for everyday wear.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring your favorite garment at home and comparing it against our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 14-day return and exchange window for unworn items in their original packaging. Please note that for hygiene reasons, undergarments cannot be returned unless they have a manufacturing defect.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Cash on Delivery (COD) in select regions.
How should I care for my Cottonil garments?
To maintain the quality of the cotton, we recommend machine washing in cold water with similar colors and tumble drying on low or hanging to air dry.